Kimyummy's, LLC Policies
Any orders placed on this site please allow up to 72 hours for fulfillment depending on size of order. If it will take longer than 3 days to fill you will be contacted to discuss a time frame. You will be contacted via text or phone call that your order is ready.
All payments for celebration cakes are due in full at time of purchase when order total is $70 or under. Over $70 requires 50% upfront non-refundable deposit or can be paid in full to reserve your order and event date. Payments are to be made via Square per emailed invoice to ensure availability and that your order is received on time. Invoices are to be paid in 48 hours or it will be cancelled and you will have to contact to have another one emailed. Pricing info is on this site but orders will be made via message. Please be advised that I cannot begin creating your order until full payment or deposit is received and I can not schedule or reserve the time necessary to create your items until full payment or deposit is made. The balance is due 4 days before pick up or delivery date. If order is not picked up by agreed date and time, a late fee will be added and must be paid before you pick up your cake.
Due to the nature of the items and that all items are made to order I can not offer refunds. However, for any reason you are not satisfied with your order please contact me and I will do my best to correct the problem. Refunds are not issued for items that are accepted upon delivery. Refunds are not issued for items that are picked up at my home and taken off the premises. Doing so buyer is accepting and agreeing that terms of contract have been met. Any incidents caused by customers such as mishandling of items, damage incurred during customer transporting the item, items not being stored properly or left out causing spoilage, etc. I am not responsible for and can not be held liable for and not eligible for refund. Once items are received by customer and customer accepts the items they are no longer in my responsibility and i can not be held liable for.
By purchasing you are accepting all the shop’s terms and policies and agreeing that you’ve read and understand them. If you would like to place a custom order please inbox me on my Facebook business page Kimyummy's, LLC, Instagram kimyummysllc, text me at 318-200-0404 or email me at email@example.com. Please order large orders at least 1-2 weeks in advance to ensure availability and that you receive them on time. I do accept rush orders for an additional fee depending on “need by” date and difficulty of order. For smaller orders and orders made on website, please allow at least 3 day to be filled. Please be advised final look of orders will vary from any photos shown for I am not the original maker of cake shown to me.