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Kimyummy's, LLC Policies
Order fulfillment time frame
Any orders placed on this site please allow up to 72 hours (3 days) for fulfillment depending on size of order. If it will take longer than 3 days to fill you will be contacted to discuss a time frame. You will be contacted via text or phone call that your order is ready.
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Location of Pickup
I am a home-based bakery on Youree drive. I do not have a shop just yet. I do not forward my address unless an order has come through. After booking you will receive confirmation and location via the email address you entered. I will text you 1-2 days before your pickup date to reiterate the address and let you know the date and time of pickup.
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Cancellations
Cancellations are 50% refundable. If you need to switch your order to another day that is not a problem. Be sure it is at least 24 hours before your scheduled pickup date. Failure to do so your payment will be completely nonrefundable, for I have already prepared your order and you will need to place a new order. Please be sure to contact me and reschedule.
Refund Policy
Due to the nature of the items and that all items are made to order I can not offer refunds. However, for any reason you are not satisfied with your order please contact me and I will do my best to correct the problem. Refunds are not issued for items that are accepted upon delivery. Refunds are not issued for items that are picked up at my home and taken off the premises. Doing so buyer is accepting and agreeing that terms of contract have been met. Any incidents caused by customers such as mishandling of items, damage incurred during customer transporting the item, items not being stored properly or left out causing spoilage, etc. I am not responsible for and can not be held liable for and not eligible for refund. Once items are received by customer and customer accepts the items they are no longer in my responsibility and i can not be held liable for.
Additional Info
By purchasing you are accepting all the shop’s terms and policies and agreeing that you’ve read and understand them. If you would like to place a custom order please inbox me on my Facebook business page Kimyummy's, LLC, Instagram kimyummysllc, text me at 318-200-0404 or email me at kimstastytreasures@ymail.com. Please order large orders at least 1-2 weeks in advance to ensure availability and that you receive them on time. I do accept rush orders for an additional fee depending on “need by” date and difficulty of order. For smaller orders and orders made on website, please allow at least 3 day to be filled. Please be advised final look of orders will vary from any photos shown for I am not the original maker of cake shown to me.